Terms and Conditions
The online store on www.burelfactory.com is governed by the terms and conditions set forth herein, which Customer agrees to comply with, and Burel Mountain Originals may at any time change in whole or in part.
Casa das Penhas Douradas
6260-200 Manteigas – Portugal
Prices and Products
All exposed products are hand-made by Burel Mountain Originals or their partners. As such, we can not guarantee that they will always be exactly the same as that pictured on the image. Much of the charm and value of these products comes from the fact that manual work is unrepeatable and unique, as well as the quality of the materials we use.
The prices indicated are in euros and include VAT at the statutory rate in force at the time of purchase, plus the respective shipping costs.
The prices and specifications of the products presented on this site may be altered by Burel Mountain Originals without prior notice.
To order, the Customer must follow the usual online shopping process: use the buttons next to each item to select color, quantity and / or size, and to check out to finish the order, according to the instructions.
Many of the products available are produced to order, that is, there may be no existing stock and the product will be produced specifically for the Customer. As such, delivery is not immediate and the average delivery time is shown next to each article. If the fabric is exhausted, the delivery time may be extended in about 2 to 3 weeks. In this event, Burel Mountain Originals undertakes to advise the customer in a timely manner.
In the case of products that are in stock, it is limited to a certain number of copies. Your replacement is dependent on your production and may not be immediate.
Shipping costs are variable according to the destination, weight, dimensions and total volume of the order and will always be calculated before the order is finalized.
Shipments are made through DHL, and the shipping time varies depending on the country of destination.
If you reside outside the European Union, you should be aware that the customs services in your country may charge you additional customs duties. These rates are not the responsibility of Burel Mountain Originals and vary by country.
Form of payment
You can pay for your order through Visa, MasterCard and American Express in a fast and secure way and without sharing any financial information with the Burel Mountain Originals website.
Exchanges and Returns
The customer must inform that he intends to return the product up to 45 days after the date of receipt, sending an email to firstname.lastname@example.org.
The product must be sent, to the address provided, under the same conditions in which it was received. The product must be accompanied by the respective invoice.
All shipping costs, associated with the return, are borne by the customer.
As soon as you return the product, the customer must notify, sending an email to email@example.com and providing the data of the respective shipment (tracking number and transport company name).
If the order arrives in the same condition as it was sent, and the customer does not intend to exchange for another item, the refund process will begin.
The customer will be asked to provide their bank details (IBAN and BIC / Swift). Refunds are made solely and exclusively by bank transfer.
Once the transfer is made, proof of transfer will be sent to the customer.
- Returns made to non-EU countries will preferably be made via PayPal.
- Defective product:
- The customer is asked to send a photo of the state in which the product arrived at firstname.lastname@example.org
- Burel Factory will produce and ship a new one.
- Burel Factory assumes responsibility for shipments.
- The product is only produced/shipped new after payment of costs (shipping/product).
- The customer assumes responsibility for all shipments.
We make every effort to ensure that the information presented is correct and free from typographical errors, and whenever they occur, we will proceed as soon as possible to correct them. If in doubt, you should contact us at email@example.com.
Due to the type of computer used, color settings, browser or other settings, the colors of the displayed images may differ from actual colors. Burel Mountain Originals can not be held liable for such differences.
Intellectual and industrial property
All texts and images reproduced or represented on www.burelfactory.com are the exclusive property of Burel Mountain Originals and strictly reserved thereto.
Any reproduction in whole or in part of the site www.burelfactory.com or all or part of the elements included in it is strictly prohibited.
Questions and issues
Phone: +351 914 322 686